The AIS Security Control Room Operator or Security Officer plays a crucial role in maintaining safety and security, reporting directly to the Control Room Manager. Their duties involve rostering security staff, managing check calls effectively, swiftly addressing telephone and email queries, and performing a wide range of administrative tasks.
Our control room operators not only ensure adherence to statutory, contractual, and company rules but also uphold the highest standards of security and customer service at all times.
At AIS Security, we put great stock in reliability, professionalism, and service orientation when recruiting our operators. This stringent selection process ensures we can adequately meet all our clients' security needs.
Each of our operators:
- Demonstrates excellent written and spoken English skills, facilitating clear and concise communication
- Is well-versed in handling phone calls or switchboards, ensuring efficient and prompt redirection of calls
- Exhibits professionalism while conducting patrols, a product of their extensive training and experience
- Prioritises customer service and safety, taking these as their guiding principles
- Is capable of quick, responsible decision-making, even in challenging situations
- Has been trained to keep a cool head under pressure, ensuring operational efficiency at all times
- Is proficient in operating computer systems and control room systems, ensuring a smooth and efficient workflow
- Skilfully monitors CCTV systems to prevent crime and safeguard the health and safety of staff and visitors.
Choose AIS Security for the peace of mind and safety your organisation needs.